Request Return Authorization or Replace Damaged Item(s)
WE ARE:
"GENUINE APPLIANCE PARTS SALES"
WE ARE LOCATED IN MOSINEE, WISCONSIN. WE ARE NOT IN FLORIDA.
PLEASE ENTER YOUR ORDER NUMBER BELOW. THIS NUMBER SHOULD START WITH A "9"
DEPENDING ON WHICH LOCATION SHIPPED YOUR ORDER, THERE MAY BE A "PURCHASE ORDER" NUMBER ON YOUR INVOICE. IF YOUR PURCHASE ORDER BEGINS WITH A 9 PLEASE ENTER IT HERE. IF YOU ENTER ANY NUMBER THAT DOES NOT START WITH A 9 THIS SYSTEM WILL NOT FUNCTION.
IF YOUR ITEM ARRIVED DAMAGED, USE THIS SYSTEM TO REPORT THE ISSUE, WE WILL CORRECT THE PROBLEM ASAP.
IF YOU ARE REQUESTING TO RETURN AN ITEM OR ITEMS:
PLEASE NOTE- We process returns on Thursdays each week, please allow ample time for processing of your returned item(s).
All returns are subject to inspection and possible 15% restocking fee.
WE OFTEN WAIVE RESTOCK FEES IF PART COMES BACK IN NEW AND PERFECT CONDITION AT OUR OPTION.
PLEASE DO NOT RETURN USED MERCHANDISE! USED OR INSTALLED MERCHANDISE WILL NOT BE ACCEPTED!
IF YOU EXPERIENCE ANY DIFFICULTY WITH THIS SYSTEM PLEASE EMAIL US AT SALES@GENUINEAPPLIANCEPARTS.COM