OVERVIEW/FAQ ON PROCEDURES FOR RETURNING YOUR OBSOLETE CONTROL FOR REPAIR
GAP is an authorized retailer for Corecentric Solutions ©, one of the largest electronics rebuilders in the USA. We offer a service that can save you thousands of dollars; instead of replacing your oven or range because you have been told that the electronic control is no longer available, you can send it in to GAP for repair. We offer a one year warranty standard on all RFR's, and for $20.00 extra you can extend that warranty to three full years. Below find information that should answer most questions you may have about the "RETURN FOR REPAIR" service.
Question: "What is the actual procedure for 'return for repair' service? What do I need to do to get started?"
Answer: First, you must make your purchase either via the website or by calling us at 1-800-772-1193. Once you make the purchase, we will send you a "RETURN FOR REPAIR FORM" via email, which will ask for the appliance model and serial, as well as brief description of the issue you are having with it- for example: dim display, no display, no bake, no self clean, etc. Next either remove the control yourself, taking photos if possible of the wiring connections before you remove it, so that you know how it all goes back together (There are many repair videos on www.youtube.com) or have your appliance technician remove the item for you. Carefully package it (see below for more info on packaging) and send it to the address on your RFR form. Once it is checked in here, we will send you a confirmation email letting you know the repair process has begun. Once the control is completed, we will ship it out that same day and send you the tracking information.
Question: "What happens if I send you my control and you are not able to repair it?"
Answer: WE WILL REFUND 100% OF YOUR MONEY AND RETURN THE CONTROL TO YOU AT OUR EXPENSE. It is very rare that this happens, but in a case where the control is deemed to be unrepairable, you will get a full refund.
Question: "How long does it typically take for this service?"
Answer: Typically just a few business days from when we receive your control at our facility. During holiday baking season, it may take a little longer because of extremely high volume, but in most cases it's a very quick turnaround.
Question: "What if I find that there's more wrong with my appliance than just the control, can I get a refund?
Answer: If, after getting your repaired control back, you decide you would rather replace the appliance, if you send the repaired part back, we will issue a 100% refund.
Question: "How should I prepare my control for shipping to you?"
Answer: It's VERY IMPORTANT that you ship your control in a solid package. DO NOT SEND IT TO US IN A BUBBLE ENVELOPE OR SOFT PACKAGING! Typical box sizes for larger controls are 18x6x4 and 14x6x4 for smaller controls. Please be sure to use a tracking service so that you can prove that your item was checked in by our lab. We also ask that you please not send in extra brackets or screws or mounting plates. Please remove the control and send it alone. If unsure, look at the photo of the item you are having repaired on our website. Send what you see and nothing else. While we will take care to return them, we will not be responsible for misplaced screws or brackets. You can always call us with any questions you may have. We want you to be satisfied with the whole process and we do guarantee your complete satisfaction.
Question: "What if I am not sure of the problem and send you a working control?"
Answer: We do not provide a diagnostic service, so what would happen is the control would be refurbished, as there are many things we are able to improve and correct from the factory.